919.321.0128 p | 866.954.9073 f

Testimonials

Owners

LW: I would highly recommend Red Door Company for property management. It was hard to leave our house in Durham and didn't want just anybody to manage it. They have done a fabulous job. They found appropriate tenants, are super communicative and efficient . They take great care of our house and I look forward to a long working relationship with them. Couldn't recommend them enough!

RB: We had been searching for a company to handle our property for us. After looking around and meeting with a few companies specializing in property management, a good friend recommended you to us. Both my wife and I are delighted that he did! Our relationship with Red Door Property Management has gone extremely smoothly and we certainly feel we have made the right choice in trusting our property to you. It is refreshing to deal with a company who not only know what they are doing, but also do exactly what they say they will do when they say they will. In addition, it has been very convenient knowing that you have a great working relationship with select professional contractors, three of which we used in getting the property ready for the new tenant. That alone saved me so much trouble, as I was able to get a busy plumber at extremely short notice and reasonable rates due to the connection with Red Door. Although we are currently living in Texas, for us it has been reassuring to know that our North Carolina property is in safe, professional hands. I would have no hesitation in recommending Michelle Ketchum and Red Door Property Management to other property owners looking for a management company. If you want reliable, professional property management with no worries or unpleasant surprises, look no further than Red Door.

CD:Two years ago we were relocating from NC to CA, and looking at a very short window to sell our house. After one unsuccesful try with a real estate company, we were referred to Fonville Morisey who referred us to Red Door Company as an alternate solution. We couldn't have been more happy with our decision. Todd immediately put me at ease at our initial meeting with his honest, direct feedback and strategy for promoting and leasing our home into rental property. Red Door excels at their expertise of the real estate/rental market in the Triangle; in their communication and quick follow up to your questions; in their vetting out process to find the best renters for you; and in their management of your property with maintenance and inspections. Ralph even secured a long-term lease with our current renters who have just been great. Being across the U.S., Red Door gives us the peace of mind that our home is being taken care of.

GA:I've sincerely enjoyed working with Red Door and have found them responsive, attentive, and thorough. I feel comfortable that the property is maintained and the tenants concerns are addressed promptly. I've been very happy with the service.

BN: "I have a property near downtown that I moved out of in July 2005. After trying unsuccessfully to rent the property for over a year, I turned to Red Door Company to help out. They came through and suggested some changes and minor improvements (which took about 3 weekends to perform) and told me that I could rent the place for $300 more than my asking price. Within a couple of weeks of turning the property over to Red Door Company, they had it rented at the new asking price. In addition, I would note that since Red Door Company took over, there have been a couple of repair issues (it is an old house!). In each case, I received an alert right away explaining the issue and informing me before sending over repairmen. In each case (major plumbing issue and damaged attic vents), the repair service was very reasonably priced and very fast. Although I have been kept informed of any issues that may arise with rent or maintenance, everything was taken care of without my involvement. It's a very worry-free way to own investment property."

JS:“I have owned rental property in the Chapel Hill Carrboro market since the 1980’s. It was always difficult to find responsible and qualified firms to manage these properties. Many were just unprofessional. Others let the properties deteriorate through neglect and faulty maintenance. This all ended when I began working with Red Door Company. Their attention to detail is impeccable. They care not only about my property they also care about the relationships. I have no hesitation in recommending them to anyone who wants professional property management.”

AR: "I was very impressed with professionalism and expertise of people at Red Door Company. Prior to working with the Red Door Company, I called several property rental/management companies. I was very surprised by their reluctance to list my townhouse in this "turbulent" market. I received quite an opposite reaction from Red Door Company. We had a meeting the next morning, any by the afternoon my property was listed. Within two weeks I had tenants moving in to my townhouse. I was pleased with the way the Red Door Company treated me as a customer. They answered all of my questions, no matter how simple or obvious. Every time they needed me to make a decision, they approached me with an array of suggestions. I was delighted that they took their time to think from my point of view. They definitely did their job for the buck and delivered on every promise they made."

Referral Sources

Nidya Melone: (Coldwell Banker HPW) "I am a Real Estate Broker with Coldwell Banker HPW in Chapel Hill and in that capacity I work with investors who need property management services on a regular basis. Due to the fact that I concentrate my efforts on helping people buy and sell real estate, I need to look for companies to help my clients with the property management aspect once we close the purchase. Throughout the years, It has been an ongoing challenge to find property management companies who do not only have the level of expertise but the commitment to customer service to give my, often out-of-town, clients peace of mind. Red Door Company impressed me from the very beginning. They not only have a long track record with property management, but have offered invaluable help to the people I have referred them to. They helped a client from California repair all the damage done by previous tenants, and promptly secured a year-long lease. Previous management companies left the property vacant for more than a year. My client called to thanked me for putting her in touch with such an outstanding Property Management Company shortly thereafter. I believe the challenge for Red Door Company in the future will be to deal with all the property owners interested in their services."

Jeff Ward: (Coldwell Banker Ward & Misenheimer) "I have been very happy and satisfied with the service Red Door Company has provided. I do feel that they have gone above what I expected as a property manager. They actually installed a garage door opener in our townhouse for a tenant saving me time from having to contact a contractor to do the job. I have no problems recommending Red Door Company to anyone. Feel free to send me any questions you may concerning Red Door Company."

Bill Whitmore: (Fonville Morisey) "I have known the owners of Red Door Company for several years. They are very professional in their work efforts and you cannot go wrong in their care. Many of my co-workers have expressed that this property management outfit is different in a very nice and noticeable way. They are not only effective but, they have a way of making the relationship fun too. So, if you are looking for a firm that can get the job done well, maximize the return on your investments, and have it be an enjoyable experience, Red Door Company should be given serious consideration."

Tenants

MJ: " Ralph, ...I just wanted to say thank you on behalf of the boys at {Carrboro Home}. You were a great help in organizing all of the paperwork that it took to get us into the house, and all the repairs that we asked for have been dealt with promptly. I really appreciate it. (April 18, 2009) "